VelmoraCraft creates minimal, meaningful jewelry designed for everyday wear.

Tarnish-resistant. Waterproof. Made to last.

Personal pieces that tell your story — without the luxury price.

VelmoraCraft creates minimal, meaningful jewelry designed for everyday wear.
Tarnish-resistant. Waterproof. Made to last.

Personal pieces that tell your story — without the luxury price.

Returns & Refunds Policy

At VelmoraCraft, your satisfaction means everything to us. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn

• Unused

• In original condition and packaging

To start a return, please contact us at:
support@velmoracraft.com

Our team will guide you through the process.

Refunds

Once your return is approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with photos.

We will gladly send a replacement or full refund at no extra cost.

Personalized Items

Because our personalized jewelry is custom-made, custom or personalized items cannot be returned or exchanged, unless they arrive damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Questions

If you need help, our support team is always here:
support@velmoracraft.com

We’re committed to making things right.

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 7–14 business days. You’ll receive tracking as soon as your order ships.

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Will the necklace tarnish or fade?

No. Our pieces are made from high-quality 316L stainless steel, designed to be tarnish-resistant and safe for everyday wear.

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Can I choose my own letter?

Yes! You can select your preferred initial directly on the product page before adding to cart.

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Is this necklace suitable as a gift?

Absolutely. Our jewelry is designed to be meaningful and gift-ready — perfect for birthdays, anniversaries, or special moments.

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Do you offer returns?

Yes. We offer a 30-day return policy for unused items. Personalized items cannot be returned unless damaged or incorrect.

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Will I receive tracking information?

Yes. Every order includes tracked shipping. You’ll automatically receive your tracking number by email once shipped.

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How can I contact you?

You can reach us anytime at support@velmoracraft.com — we’re happy to help.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.